Agreement to Terms
By using GomadTaxi services (operated by ELM SOCIÉTÉ), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
Service Description
GomadTaxi provides professional taxi and transportation services throughout Belgium, including:
- City transportation services
- Airport transfers
- Special event transportation
- Medical appointment transport
- Corporate transportation services
- 24/7 availability for urgent requests
Booking and Payment
Reservations
- Bookings can be made via phone, WhatsApp, or our website
- We recommend booking in advance for airport transfers
- Cancellations must be made at least 1 hour before scheduled pickup
- No-show charges may apply for missed appointments
Pricing and Payment
- Prices are based on distance, time, and service type
- Payment accepted in cash, card, or electronic transfer
- Airport transfers are quoted individually
- Waiting time charges apply after 5 minutes
- All prices include applicable taxes
User Responsibilities
Our Commitments
Professional Standards
- All drivers are licensed and professionally trained
- Vehicles are regularly maintained and inspected
- Comprehensive insurance coverage for all services
- 24/7 customer support availability
Service Quality
- Punctual pickup and delivery services
- Clean and comfortable vehicles
- Courteous and professional drivers
- Safe and efficient transportation
Liability and Insurance
GomadTaxi maintains comprehensive commercial insurance coverage. Our liability is limited to:
- Direct damages covered by our insurance policy
- Refund of service fees for service failures
- We are not liable for indirect or consequential damages
- Passengers are advised to maintain personal insurance
- Lost or damaged personal items are not covered
Cancellation and Refund Policy
- Free cancellation up to 1 hour before scheduled pickup
- Late cancellations may incur a cancellation fee
- No-show charges equal to the minimum fare
- Refunds processed within 5-7 business days
- Weather-related cancellations handled case-by-case
Prohibited Uses
The following are strictly prohibited when using our services:
- Illegal activities or transportation of illegal substances
- Smoking in vehicles
- Intoxicated or disruptive behavior
- Damage to vehicles or equipment
- Harassment of drivers or staff
- Providing false information for bookings
Dispute Resolution
Any disputes arising from our services will be resolved according to Belgian law. We encourage customers to contact us directly to resolve any issues before pursuing legal action. Mediation services are available through Belgian consumer protection agencies.
Contact Information
ELM SOCIÉTÉ
Email: elm_societe@hotmail.com
Tel: +32 498 60 50 45
Belgium
Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the new terms.