Privacy Policy

How we protect and handle your personal data

Last updated: January 2025

Introduction

At GomadTaxi (operated by ELM SOCIÉTÉ), we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our taxi services, website, or mobile applications in compliance with Belgian law and the General Data Protection Regulation (GDPR).

Information We Collect

Personal Information

  • Name and contact information (email, phone number)
  • Contact details and communication preferences
  • Location data for pickup and drop-off services
  • Payment information and transaction history
  • Service preferences and booking history

Usage Data

  • Website usage patterns and preferences
  • Communication records with our support team
  • Device information and IP address
  • Cookies and tracking data (with consent)

How We Use Your Information

To provide and improve our taxi services
To communicate with you about bookings and services
To process payments and manage transactions
To enhance user experience and service quality
To comply with legal obligations and regulations
To send marketing communications (with your consent)

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

  • With your explicit consent
  • To comply with legal obligations or court orders
  • With trusted service providers who assist our operations
  • In case of business transfer or merger
  • To protect our rights, property, or safety

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments. However, no method of transmission over the internet is 100% secure.

Your Rights Under GDPR

As a Belgian company, we comply with the General Data Protection Regulation (GDPR). You have the following rights:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restriction of processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time

Cookies and Tracking

Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. Essential cookies are necessary for basic website functionality, while optional cookies require your consent. You can control cookie settings through your browser preferences or our cookie banner.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Booking data is typically retained for 7 years in accordance with Belgian business record requirements.

Contact Us

For any questions about this Privacy Policy or to exercise your rights, please contact us:

ELM SOCIÉTÉ

Email: elm_societe@hotmail.com

Tel: +32 498 60 50 45

Belgium

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date. Your continued use of our services after any changes indicates acceptance of the updated policy.